Accessibility at Dayforce

At Dayforce, accessibility is part of how we design, build, test, and continuously improve our technology. We’re working to create experiences that help people of different abilities access the information, tools, and opportunities they need to do their best work.

Accessibility is not a one-time effort. It is an ongoing commitment to improving the experiences people rely on every day and embedding more inclusive practices into the way Dayforce is built.

Accessibility by design

Building accessibility into the way Dayforce is created

Dayforce incorporates accessibility into our product development practices so teams can consider accessibility throughout the product lifecycle.

Our Accessible Experience Standard, or AXS, serves as a Dayforce internal standard and Definition of Done for accessibility. Measurement against AXS is incorporated into release-readiness criteria, helping product and feature teams build accessibility into their deliverables from the start.

By establishing consistent internal standards and expectations, we can help make accessibility a shared responsibility across the teams that design and develop Dayforce.

Modernizing the experiences people rely on every day

Accessibility is an ongoing journey. Dayforce continuously evaluates existing experiences and works to improve accessibility across the platform.

Our accessibility remediation and modernization efforts focus on identifying opportunities to improve key Dayforce experiences, with particular attention to high-traffic areas relied on by employees, managers, candidates, and frontline workers.

We are also strengthening the Dayforce Everest Design System so accessible design patterns can be incorporated into new experiences more consistently and at scale.

Assess

Evaluate Dayforce experiences against established accessibility standards and identify opportunities for improvement.

Improve

Prioritize remediation and modernization across the experiences people use most.

Scale

Build accessible patterns into the Dayforce Everest Design System so teams can apply them more consistently across the platform.

Designing and testing with accessibility in mind

Dayforce targets Web Content Accessibility Guidelines, or WCAG, 2.1 Level AA across internal development and external accessibility testing.

Our approach includes a combination of automated and manual testing, including testing with assistive technologies such as screen readers, to help evaluate how people interact with Dayforce.

Through ongoing testing, assessment, and remediation, we continue working toward more accessible experiences across the platform.

Helping customers understand accessibility across Dayforce

Dayforce provides Accessibility Conformance Reports, or ACRs, based on the Voluntary Product Accessibility Template, or VPAT, framework for supported Dayforce experiences.

These reports help customers better understand how Dayforce products align with recognized accessibility standards and support accessibility evaluation and procurement processes.

Availability of ACRs may vary by product or experience.

Extend accessibility to meet your organization’s needs

Every organization has different accessibility needs and may already rely on accessibility technologies across its workforce.

Dayforce provides a secure and scalable integration framework that can help customers incorporate compatible accessibility solutions into employee and candidate experiences.

This gives organizations greater flexibility to support accessibility approaches that align with their existing technology strategies and evolving workforce needs.

Use familiar solutions

Support compatible accessibility technologies already used within your organization, including solutions such as ReciteMe.

Extend experiences

Bring additional accessibility capabilities into employee and candidate journeys.

Manage with confidence

Support self-service administration, governance, configuration, and auditability as accessibility needs evolve.

Our commitment to accessibility

Accessibility continues to evolve, and so does Dayforce.

We remain focused on strengthening the standards, tools, processes, and product experiences that help make Dayforce more accessible. By embedding accessibility into product development, improving existing experiences, and giving customers greater flexibility, we are working to create technology that can better support people across the workforce.

Learn more about Dayforce accessibility

For additional information about Dayforce accessibility practices, policies, accommodations, and feedback processes, please review our Dayforce Accessibility Policy.

Policy Overview

Dayforce is committed to excellence in serving all customers, including people with disabilities, and to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration, equal opportunity, and supporting interactions between Dayforce and members of the public in ways that are considerate and welcoming to those with disabilities. We are committed to meeting the needs of people with disabilities and strive to do so by preventing and removing identified barriers to accessibility and meeting or exceeding the accessibility requirements established by applicable laws. 

Communication

Dayforce offers accommodations to support equal access to our communications, taking into consideration identified disabilities.

Service animals & support persons

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruptions & emergency information

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Dayforce will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Dayforce is committed to providing customers with publicly available emergency information in an accessible way upon request. We also provide Dayforce employees with disabilities with individualized emergency response information when necessary.

Training for staff & accessible employment 

Dayforce provides accessibility training to employees, including those involved in the development of policies, plans, practices and procedures related to the provision of our services. Information is provided to employees as part of new hire training and includes:
 

An overview of the applicable accessibility laws and the requirements of customer service standards
The Dayforce Accessibility Policy
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
How to use any assistive devices that are available on-site or otherwise that may help with providing services to people with disabilities
What to do if a person with a disability is having difficulty in accessing Dayforce's services

As an employer, Dayforce is committed to fair and accessible employment practices.

We notify the public and Dayforce employees that accommodation is available to people with disabilities during the recruitment and assessment processes and when people are hired. We ask candidates to advise of how Dayforce might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided.

Dayforce works collaboratively with individuals who require accommodation plans or return-to-work plans after having been absent due to a disability.

Dayforce has documented processes to support individual accommodation plans and return-to-work plans and has examined the accessibility of our performance management, career development and redeployment processes.

Information and Communications

Dayforce is committed to meeting the communication needs of people with disabilities. We receive feedback from people with disabilities to determine whether their information and communication needs are being met. We respond in a timely manner to all requests to make publicly available information accessible.

Dayforce uses a combination of automated assessments and manual assessments of our web and mobile applications, targeting conformance with WCAG 2.1 Level AA. Web content is reviewed to ensure it provides information in clear language, with appropriate contrast, alternate text for images and keyboard navigability.

Feedback process

Customers who wish to provide feedback on the way Dayforce provides services to people with disabilities may do so by:

Calling Customer Service at any of Dayforce's locations,
Visiting our website at https://www.dayforce.com/contact,
E-mailing accessibility@dayforce.com to submit comments electronically, or
Contacting ethicspoint.com.

Please Note: Although Dayforce development supports navigability for all users, our products are not subject to WCAG conformance in all jurisdictions. We would be interested in any feedback you might share regarding your experience using various screen readers / assistive devices with our products.

All feedback will be directed to Dayforce’s Legal Department and Accessibility Team. Customers and employees can expect to receive a response within 2 business days.

Questions

Questions or comments regarding this policy can be directed to accessibility@dayforce.com.

Reports of policy violations can be submitted to your manager, Human Resources or anonymously via EthicsPoint.